Legal
Refunds & cancellations
Eligibility, timeframes, and process for refunds on research engagements.
Scope
This policy applies to research engagements sold by Devvector Base, including Momentum Mapping Reviews, Earnings Season Watches, Portfolio Positioning Sessions, and Sector Rotation Briefs. It does not cover products or delivery models we do not offer (for example physical goods or software subscriptions).
Deposit and payment
Engagements typically require a deposit or full prepayment as stated in the engagement email. Work begins after cleared funds and written confirmation of scope.
Cancellation by you
- Before kick-off (no screening started): full refund of fees paid, less any non-refundable third-party data costs disclosed in writing.
- After kick-off but before delivery of the written briefing: partial refund of up to 50% of the engagement fee, reflecting work already performed. Deposits may be retained where screening or ranking has materially begun.
- After delivery of the written briefing or completion of the live session: no refund, except where required by law or where we agree a goodwill adjustment in writing.
Rescheduling
Live sessions may be rescheduled once without charge if you give at least 48 hours’ notice on UK business days. Later changes or no-shows may forfeit the session portion of the fee; a replacement session can be booked at a reduced rate quoted at the time.
Cancellation by us
If we cannot deliver due to capacity or conflict, we will refund fees paid for the undelivered engagement in full, or offer a rearranged date at your option.
Non-refundable items
- Third-party market-data charges expressly listed as pass-through and already incurred
- Completed written briefings and completed live sessions
- Custom universe preparation already delivered as an interim note when you cancel mid-engagement
Work already started
Once relative-strength screening or holdings pre-read has begun, fees reflect that effort even if you later decide not to proceed to the live walkthrough.
Refund method and timing
Approved refunds are returned to the original payment method within 14 business days of written approval. You will receive confirmation by email.
How to request a refund
Email contact@devvectorbase.digital with your engagement reference, reason for the request, and preferred contact number. You may also write to Level 7, 74 Mosley Street, Manchester M2 3DE or call +44 161 555 4300. We aim to respond within five business days.
Complaints
If you are dissatisfied with the outcome of a refund request, reply to our decision email and we will escalate review to a second reader at the desk.